Cross-border RFQs repeat three questions: Incoterms, lead time, freight. A dedicated trust page cuts email ping-pong and pairs with quality pages.
Include
- Default EXW/FOB/CIF/DDP with plain-language scenarios
- Ship-from, carriers, business-day handling
- Chargeable weight rules; duty/import responsibility
- RFQ Incoterms preference field → CRM
Commerce tie-in
Checkout SLAs on Online Trade; WhatsApp scripts per omnichannel guide; localized copy per localization. Templates on Mall RFQ; multi-warehouse on Source Code. Inquire; FAQ, news, contact.
Implementation checklist
- Incoterms match current ICC definitions
- Lead times state business days + variables
- RMA cross-linked
- Mobile-readable HTML, not PDF-only
- Sales talk tracks web copy
Deep dive
Trust pages remove silent assumptions on FOB vs DDP — table comparisons beat dense legal prose. Show ship-from maps and default carriers; update delay notices in peak seasons.
Sync Incoterms pickers on RFQ forms so quotes don’t re-ask basics.
Related reading
Plans & conversion
Templates on Mall RFQ; multi-warehouse freight on Online Trade. Inquire with logistics drafts.
Extended FAQ
Q: Lawyer review? Recommended for trade terms.
Q: Per-country defaults? Configurable by locale/region.
